Privacy Policy

1. Introduction

DigiMidi (« we, » « our, » or « us ») operates a veterinary medical chatbot service accessible through WhatsApp (« Service »). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Contact Information:

• Company: DigiMidi
• Website: https://digimidi.ch
• Email: [Insert Contact Email]

2. Information We Collect

2.1 Personal Information

When you use our WhatsApp chatbot, we collect:

• Phone Number: Your WhatsApp phone number for communication
• Message Content: All text messages you send to our chatbot
• Voice Messages: Audio recordings and their transcriptions
• Documents: Medical records, veterinary reports, prescriptions, and images you share
• Session Data: Conversation history and interaction patterns

2.2 Technical Information

• Device Information: Phone number ID provided by WhatsApp
• Usage Data: Message timestamps, response times, and interaction logs
• Media Files: Images, documents, and audio files you upload

2.3 Third-Party Data

Our Service integrates with:

• Meta/WhatsApp Business API: For message delivery and media handling
• ElevenLabs: For voice message processing and transcription
• Microsoft Azure: For hosting our backend services
• MongoDB: For data storage
• Redis: For session management

3. How We Use Your Information

3.1 Primary Purposes

• Veterinary Consultation: Provide medical advice and information about pet health (Note: Information may be incorrect or incomplete)
• Document Analysis: Process and analyze veterinary documents you share (Note: Analysis may contain errors or misinterpretations)
• Voice Processing: Transcribe and respond to voice messages (Note: Transcriptions may be inaccurate)
• Session Management: Maintain conversation context for better assistance
• Follow-up Questions: Generate relevant follow-up questions based on your queries

IMPORTANT: All processed information is provided « as is » without any guarantee of accuracy, completeness, or reliability. Users assume all risk when relying on our Service.

3.2 Service Improvement

• Analyze usage patterns to improve our chatbot responses
• Monitor system performance and reliability
• Develop new features and capabilities

4. Data Storage and Security

4.1 Storage Locations

• Primary Database: MongoDB hosted on Microsoft Azure
• Session Data: Redis cache with 2-hour expiration
• Media Files: Temporarily processed through WhatsApp’s secure servers
• Backups: Encrypted backups stored in secure cloud infrastructure

DATA ACCURACY DISCLAIMER:

• STORED DATA MAY CONTAIN ERRORS, INACCURACIES, OR INCOMPLETE INFORMATION
• WE DO NOT GUARANTEE THE ACCURACY OF ANY PROCESSED OR STORED DATA
• AI-PROCESSED CONTENT MAY BE INCORRECTLY INTERPRETED OR ANALYZED

4.1 Security Measures

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict authentication and authorization protocols
• Session Management: Automatic session expiration after 2 hours of inactivity
• Audit Logs: Comprehensive logging of all system activities
• Regular Security Updates: Ongoing security patches and updates

4.3 Data Retention

• Active Sessions: Data retained for 2 hours during active conversations
• Historical Data: Message history retained for [specify period] for service improvement
• Media Files: Temporarily processed and not permanently stored
• Voice Transcriptions: Stored alongside message history

5. Data Sharing and Disclosure

5.1 Third-Party Services

We share data with the following service providers under strict data processing agreements:

WhatsApp/Meta:

• Phone numbers and message content for delivery
• Media files for temporary processing
• Governed by Meta’s Business API Terms

ElevenLabs:

• Voice messages for transcription services
• No permanent storage of audio data

Microsoft Azure:

• Hosting and cloud infrastructure services
• Subject to Microsoft’s data protection standards

5.2 Legal Requirements

We may disclose information when required by:

• Valid legal processes or court orders
• Law enforcement investigations
• Protection of our rights and safety
• Compliance with applicable regulations

5.3 Business Transfers

In case of merger, acquisition, or sale, your data may be transferred subject to the same privacy protections.

6. Your Rights and Choices

6.1 Access and Control

• Data Access: Request copies of your personal data
• Data Correction: Request corrections to inaccurate information
• Data Deletion: Request deletion of your personal data
• Session Clearing: Clear your conversation history at any time

6.2 Communication Preferences

• Opt-out: Stop using the service at any time by ceasing WhatsApp communication
• Data Portability: Request your data in a portable format

6.3 How to Exercise Rights

Contact us at [Insert Contact Email] with your:

• WhatsApp phone number
• Specific request details
• Identity verification (if required)

7. International Data Transfers

Your data may be processed in countries outside your residence, including:

• European Union: Azure data centers
• United States: Third-party service providers
• Switzerland: Our primary operations

All transfers comply with applicable data protection laws and include appropriate safeguards.

8. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

9. WhatsApp Integration Specific Terms

9.1 Meta’s Role

• WhatsApp acts as a communication platform
• Meta processes messages according to their Business API terms
• We do not control WhatsApp’s data handling practices

9.2 Message Delivery

• Messages are transmitted through WhatsApp’s infrastructure
• Delivery confirmations are handled by WhatsApp
• End-to-end encryption applies per WhatsApp’s standards

10. Medical Disclaimer and Data Accuracy

CRITICAL DISCLAIMER: Our chatbot provides general veterinary information and should not replace professional veterinary care.

DATA ACCURACY WARNING:

• ALL INFORMATION PROVIDED BY OUR SERVICE MAY BE INCORRECT, INCOMPLETE, OR HARMFUL
• AI-GENERATED RESPONSES ARE NOT GUARANTEED TO BE ACCURATE OR RELIABLE
• DOCUMENT ANALYSIS MAY CONTAIN ERRORS OR MISINTERPRETATIONS
• VOICE TRANSCRIPTIONS MAY BE INACCURATE OR INCOMPLETE
• WE DO NOT VERIFY OR VALIDATE THE ACCURACY OF ANY INFORMATION PROVIDED

NO LIABILITY FOR INCORRECT DATA:

• WE ACCEPT NO RESPONSIBILITY FOR ANY HARM CAUSED BY INCORRECT INFORMATION
• WE ARE NOT LIABLE FOR ANY DECISIONS MADE BASED ON OUR SERVICE
• USERS ASSUME ALL RISK WHEN USING OUR SERVICE

Always consult with a qualified veterinarian for:

• Emergency situations
• Specific medical diagnoses
• Treatment decisions
• Medication prescriptions

LIMITATION OF LIABILITY: TO THE FULLEST EXTENT PERMITTED BY LAW, DIGIMIDI SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY DAMAGES ARISING FROM THE USE OF OUR SERVICE, INCLUDING BUT NOT LIMITED TO DAMAGES CAUSED BY INCORRECT, INCOMPLETE, OR HARMFUL INFORMATION. OUR TOTAL LIABILITY SHALL BE ZERO (CHF 0.00).

11. Cookies and Tracking

Our WhatsApp chatbot does not use cookies or web tracking technologies. All interactions occur through WhatsApp’s messaging platform.

12. Data Breach Notification

In the event of a data breach that may affect your personal information:

• We will notify you within 72 hours when feasible
• Relevant authorities will be notified as required by law
• We will provide details about the breach and remedial actions

13. Updates to This Policy

We may update this Privacy Policy to reflect:

• Changes in our services
• Legal or regulatory requirements
• Industry best practices

Notification Method:

• Updated policy posted on our website
• Notification through our WhatsApp service
• Email notification (if email address provided)

14. Regional Compliance

14.1 GDPR (European Union)

For EU residents, this policy complies with GDPR requirements including:

• Lawful basis for processing (legitimate interest and consent)
• Data subject rights (access, rectification, erasure, portability)
• Data protection by design and by default

14.2 Swiss Data Protection

As a Swiss company, we comply with Swiss Federal Data Protection Act (FADP).

14.3 Other Jurisdictions

We strive to comply with applicable privacy laws in all jurisdictions where our Service is used.

 

Acknowledgment

By using our WhatsApp chatbot service, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with our practices, please do not use our Service.